Refund Policy

The services offered are custom creative work produced specifically for each client. As such, they are tailored, non-standardized digital deliverables and are treated as bespoke services for the purpose of refunds.

Deposits secure project capacity and cover the time invested in initial production. Deposits are non-refundable once work has started on the project.

If you cancel a project before any work has begun, the deposit is refunded in full minus any payment processing fees. If work has already begun, fees corresponding to time already invested and work already produced are non-refundable.

If a project is cancelled by Ionut-Marius Chivu for reasons not caused by the client, any fees paid for work not yet performed will be refunded.

If you believe a delivered file does not match the agreed brief, please raise the issue in writing within 7 days of delivery. Reasonable corrections will be made within the original scope. Refund requests are reviewed on a case-by-case basis when corrections are not possible.

Send a written request to the email address listed at the bottom of this page, including the project name, invoice reference and the reason for the request. Eligible refunds are issued to the original payment method within 14 business days of approval.

Please contact me first if you are unhappy with a project. Filing a chargeback without a prior written attempt to resolve the issue may delay refunds and is treated as a breach of these terms.